Item 1 Meeting Guests迎接客人 Model 1 Meeting Guests at the Airport接机服务 Model 2 On the Way to the Hotel至饭店途中 Model 3 A Welcome Speech欢迎词 Model 4 China—a Country with anAncient Civilization 古国话文明 ltem 2 HoteI Check—in饭店入住登记 Model 1 Hotel Room Reservation预定客房 Model 2 Checking in入住登记 Model 3 Itinerary Planning行程安排 Model 4 Process ofHotel Guest Registration基本入住登记程序 Item 3 Housekeeping Service客房服务 Model 1 Escorting the Guest into the Guest Room陪送客人进房 Model 2 Making Up the Room收拾房间 Model 3 About Room Service Order客房用餐服务 Model 4 Hotels Today今日酒店 Item 4 Food&Beverage Service餐饮服务 Model 1 Reserving a Table预定餐桌 Model 2 Helping to Order Dishes帮助点菜 Model 3 The Payment付款 Model 4 The Chinese Food中国饮食 Item 5 City Sightseeing and Traportation都市观光和交通 Model 1 City Tou都市游 Model 2 Car Rental Service租车服务 Model 3 Xikou ofFenghua奉化溪口 Item 6 The Service of Travel Destinatio旅游目的地服务 Model 1 Narratio on Tour沿途讲解 Model 2 At the Ticket Box在售票处 Model 3 Asking the Way 问路 Model 4 The Role ofa Tour Guide导游的职责 Item 7 Tour of Garde园林游览 Model 1 ATriptotheYuYuanGarden游览豫园 Model 2 Touring the Summer Palace游览颐和园 Model 3 The Four Elements in a Traditional Garden园林四要素 Model 4 Suzhou Garde苏州园林 Item 8 T0ur 0f Mountai 山、水之旅 Model 1 On Huangshan黄山之旅 Model 2 A Trip in Guilin游览桂林 Model 3 Huangguoshu Waterfalls黄果树瀑布 Model 4 West Lake西湖 Item 9 T0ur of Temples 中国庙宇 Model 1 Visiting the Jade Buddha Temple游览玉佛寺 Model 2 Daoism道教 Model 3 Visiting the Confucius Temple孔子庙 Model 4 Visiting the Wudang Mountain游览武当山 Item 1 O Tou of Historical Sites名胜古迹之旅 Model 1 A Tour ofthe Forbidden City游览紫禁城 Model 2 The Tour ofthe Great WaU长城之旅 Model 3 The Tianyi Pavilion Library天一阁藏书楼 Item 1 1 T0ur of Chinese Characteristic Culture 中国特色文化之旅 Model 1 Taijiquan太极拳 Model 2 Spring Festival春节 Model 3 Beijing Opera京居0 Model 4 China--Home ofTea茶乡中国 Item 1 2 Shopping旅游购物 Model 1 Chinese Calligraphy中国书法 Model 2 Antiques and Ancient Furniture古玩家具 Model 3 At the Souvenir Shop在纪念品商店 Model 4 Jade Culture玉器文化 Item 1 3 Handling Problems&Emergencies处理问题与紧急情况 Model l A Lost Passport遗失护照 Model 2 Calling the Fit Aid Center打电话到急救中心 Model 3 Fit Aid Techniques急救技术 Item 1 4 Handling Customer Complaints顾客投诉处理服务 Model 1 A Delayed Flight航班延误 Model 2 Complaining about the food食品投诉 Model 3 A Tour Guide or a Shopping Guide 导游还是导购 Model 4 A Complaint Lener on Holiday Booking旅游度假投诉信 Item 1 5 Checking Out结账退房服务 Model 1 Paying the Hotel Bill in Cash现金付账 Model 2 Paying with Credit Card信用卡付账 Model 3 Paying with a Traveler`S Check支票付账 Model 4 Checkout Service Procedures退房结账程序 Item 1 6 Farewell，China再见，中国 Model 1 See You Again Soon再见 Model 2 Seeing Guests offat the Airport 机场送客 Model 3 A Farewell Speech欢送词 Appendix 1 Scenic Spots and Historical Sites in China 中国各地名胜古迹 Appendix 2 Famous Chinese Historical and Cultural Cities 中国历史文化名城 Appendix 3 The National Key Attractio and Scenic Spots国家重点风景名胜区 Appendix 4 A Brief Chinese Chronology中国历史年代简表 Appendix 5 The Ten Different Cooking Styles in China中国十大菜系 References参考书目